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FAQs
Questions & Answers
Welcome to The Plug FAQ
We know that owning an electric vehicle (EV) can bring up a lot of questions, especially when it comes to roadside assistance, towing, and charging. At The Plug, we’re here to make sure you have all the information you need to feel confident about your EV and the support you’ll receive from us. Our FAQ page is designed to answer the most common questions we get from EV drivers just like you.
Whether you’re curious about our emergency charging options, towing methods, or our partnerships with EV manufacturers, we’re here to help. The Plug team has trained extensively with electric vehicles, and we’re proud to be your reliable resource on the road, offering services that meet OEM standards across all EV makes and models.
Explore our FAQs to learn more about how The Plug can assist you in any situation, from a drained battery to safe transport and beyond. If you don’t find the answer you need, reach out—we’re here to help keep you and your EV moving forward with confidence.
A: EV roadside assistance requires specific knowledge and equipment, such as safe towing practices, mobile charging capabilities, and an understanding of high-voltage components. The Plug team is fully trained to handle these unique needs.
A: No, EVs often need special towing methods, such as flatbed towing, to avoid damage to the drivetrain and battery. The Plug uses the proper equipment and techniques for safe EV transport.
A: If your EV runs out of charge, contact us at The Plug. We offer mobile charging assistance and can provide a quick charge to get you to the nearest charging station
A: We offer a range of services, including mobile battery charging, auxiliary battery replacement, jump-starts, lock-out assistance, EV towing, transport to charging stations, and more. Our team is trained to handle all major EV brands.
A: Unlike traditional services, The Plug specializes in electric vehicles. Our team is certified and trained in EV safety, handling, and repair, ensuring that your vehicle receives the expert care it needs.
A: Yes, we work closely with several OEMs to follow their specific guidelines and standard operating procedures. This ensures we’re always using the safest, most effective methods for your vehicle.
A: Our mobile charging service offers enough power to get you to a nearby charging station. While it’s not a full charge, it’s a quick and effective way to get you moving again.
A: Our mobile charging service offers enough power to get you to a nearby charging station. While it’s not a full charge, it’s a quick and effective way to get you moving again.
A: We’re equipped to replace or recharge auxiliary batteries as part of our service. The auxiliary battery powers critical systems in your EV, and we can restore it if it’s dead.
A: It’s helpful to have the right adapter for your EV. Most EVs come with a compatible adapter, but The Plug can assist if you’re unsure or need help with compatibility.
A: The safest way is typically flatbed towing, as it keeps all wheels off the ground and avoids damage to the battery and drivetrain. We use this and other OEM-approved methods for EV towing.
A: We can transport your EV to your preferred destination, whether it’s a repair facility, charging station, or your home, based on your needs and location.
A: Yes, we offer both local and long-distance towing. Contact us for specific distance limits and pricing options.
A: We strive to respond as quickly as possible, with typical response times within 30-60 minutes, depending on your location.
A: You can reach us directly by phone or through our website’s contact page. We’re available 24/7 to support EV drivers in need.
A: It’s helpful to keep your EV’s charging cables, adapters, and a roadside assistance contact like The Plug handy. Knowing your EV’s range and nearby charging stations can also be beneficial for longer trips.
Still Have Questions?
If you have additional questions, don’t hesitate to reach out to us. The Plug is here to make sure your EV experience is safe, convenient, and supported, no matter where the road takes you.
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Benefit / Mission
What We Do & Benefits!
If your prepaid goods are not delivered, please reach out to our customer support team as soon as possible. We’ll investigate the issue promptly and work to resolve it by either ensuring delivery or providing an alternative solution, such as a replacement or refund
Yes, you can return a product after purchase if it meets our return policy requirements. Generally, products are eligible for return within a specific time frame (often 30 days) from the date of purchase, provided they are in their original condition, unused, and include all packaging and accessories.
To exchange or refund a product, simply contact our customer support team with your product details and reason for the request. They’ll guide you through the return or exchange process, which may involve shipping the item back or visiting a designated location if available. Once we receive and inspect the product, we’ll process your exchange or issue a refund to your original payment method.